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Watercare appoints Martine Watson as Chief Digital Officer
Unified Communications

Watercare appoints Martine Watson as Chief Digital Officer

The move comes as the utility prepares to oversee a $15.2 billion infrastructure pipeline across Auckland over the next decade.

By Mara Sugue • 4 min read • Last week
Personal AI agents now contact customer service teams
Digital Transformation

Personal AI agents now contact customer service teams

Six in ten customer organisations are already fielding autonomous bots, forcing service teams to tighten oversight as AI-to-AI requests become routine.

By Joseph Gabriel Lagonsin • 5 min read • Last week
CSL Group buys SIMPL Wireless in North America push
Internet of Things

CSL Group buys SIMPL Wireless in North America push

The deal gives CSL Group a US base and wider carrier access as demand grows for resilient IoT connectivity across critical sectors.

By Joseph Gabriel Lagonsin • 3 min read • Last week
TCS launches industrial AI foundry for manufacturers
Space

TCS launches industrial AI foundry for manufacturers

Four in five UK manufacturers are already trialling AI, as TCS aims to turn pilots into factory-floor systems that lift productivity by up to 25%.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Milestone appoints Peter Bartzios for South Pacific
Surveillance

Milestone appoints Peter Bartzios for South Pacific

The hire strengthens support for large infrastructure and enterprise security projects in the South Pacific, where buyers want systems that can scale over time.

By Mara Sugue • 4 min read • Last week
Accenture buys Sagacity to boost customer intelligence
Data Analytics

Accenture buys Sagacity to boost customer intelligence

The deal adds more than 140 specialists as consulting groups race to turn customer data and AI into growth, retention and service gains.

By Mara Sugue • 3 min read • Last week

Stories from Other Regions

Utilities stories

Selwyn Water reviews response to burst water main in central Rolleston
Social Media

Selwyn Water reviews response to burst water main in central Rolleston

Residents in central Rolleston were left without water for almost eight hours after a 30-year-old main burst, prompting a review of Selwyn Water's response.

By Jonathan Leask • 3 min read • Today
QualityAI appoints Kenny Small as UK managing director
Digital Transformation

QualityAI appoints Kenny Small as UK managing director

UK firms moving AI into core operations are driving demand for testing and assurance, as QualityAI names Kenny Small to lead its business there.

By Mara Sugue • 4 min read • Yesterday
Australian energy retailers turn to AI to cut costs
Digital Transformation

Australian energy retailers turn to AI to cut costs

With household power bills still under strain, retailers are automating routine queries to lower service costs without sacrificing human support.

By Sofiah Nichole Salivio • 4 min read • Today
Integrity360 launches managed OT security services
Manufacturing

Integrity360 launches managed OT security services

Industrial operators can now outsource continuous protection as the new service set aims to reduce cyber risk without disrupting production.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Red tape stalls water leak fix in Carterton
Local Government

Red tape stalls water leak fix in Carterton

Red tape over private property access has delayed leak repairs in Carterton, where an estimated 500,000 litres of water was lost.

By Emily Ireland • 4 min read • 3 days ago
Under-45s turn to AI before financial advisers, study finds
Artificial Intelligence

Under-45s turn to AI before financial advisers, study finds

Price and convenience are nudging younger adults towards AI, with 41% willing to accept cheaper advice from it and 11% choosing it first.

By Karen Joy Bacudo • 3 min read • Last week
Construction leads Australian small business sales growth
Construction

Construction leads Australian small business sales growth

Sales growth for Australian small firms eased to 5.2% in the September quarter, even as construction remained among the strongest sectors.

By Joseph Gabriel Lagonsin • 3 min read • Last week
New Zealand firms race ahead with AI despite data gaps
Data Analytics

New Zealand firms race ahead with AI despite data gaps

Despite weak data foundations, 65 per cent of local organisations are already running AI projects, while many cannot measure success effectively.

By Mara Sugue • 4 min read • Last week
ERP event shows firms need basics before AI adoption
Manufacturing

ERP event shows firms need basics before AI adoption

Businesses were urged to fix data, processes and governance first, as AI in ERP was shown to depend on stronger operational basics.

By Karen Joy Bacudo • 3 min read • Last week
TEKenable folds Tether into brand after Salesforce growth
Customer Relationship Management

TEKenable folds Tether into brand after Salesforce growth

The group plans to hire more staff as enterprise demand for its Salesforce services rises across Ireland and the UK.

By Mara Sugue • 3 min read • Last week
Accenture buys Sagacity to boost customer intelligence
Data Analytics

Accenture buys Sagacity to boost customer intelligence

The deal adds more than 140 specialists as Accenture tries to turn customer data and AI tools into measurable gains in retention and revenue.

By Sean Mitchell • 3 min read • Last week