The Ultimate Guide to eCommerce
A curated American edition of IndustrialDay news, analysis, interviews, reviews, job moves, and related resources for eCommerce.
What to know about eCommerce
eCommerce represents the dynamic world of buying and selling goods and services online. It is rapidly evolving with major advances in technology, logistics, payment systems, and customer experience strategies shaping the way businesses operate and consumers shop.
This tag covers a broad range of stories including security certifications for apps, the rise of marketplaces as sales channels, innovations in warehouse and inventory management, AI-driven tools for personalization and fraud prevention, expansions by fintech and shipping companies, as well as insights into consumer behaviors and trends.
Readers exploring our eCommerce tag will discover the latest developments influencing retailers, brands, and technology providers around the globe. Whether you are a business owner, marketer, or someone passionate about the future of retail, these stories offer valuable knowledge about leveraging technology, overcoming challenges like fraud and delivery expectations, and succeeding in a competitive digital marketplace.
American eCommerce News
Regional stories with direct local relevance
Shoppers prefer AI for research but want humans for issues
Confidence drops sharply when AI enters checkout and delivery, with most shoppers still wanting a person to sort late, damaged or wrong orders.
Bazaarvoice & DaVinci bring reviews into AI shopping
Shoppers using AI agents will soon see verified ratings alongside product suggestions, as the two firms aim to preserve trust in conversational commerce.
pmtbox appoints Coupons.com founder Steven Boal to board
The board expansion adds a seasoned payments veteran as pmtbox seeks to scale after a USD $15 million seed round led by Tandem Ventures.
AI traffic drives higher sales for US retail sites
AI-referred shoppers are now far more valuable to US retailers, with Adobe finding they generate 83% more revenue per visit than other visitors.
Appriss Retail launches dashboard for returns data
Retailers can now spot fraud and product issues faster as Appriss Retail folds online, store and call centre returns into one dashboard.
Multilingual shoppers shun poorly localised websites
More than half of multilingual consumers have walked away from a purchase after finding a site or app poorly adapted to their language.
Analyst Insights
Research and market analysis connected to eCommerce
Cloudinary named Gartner Leader in digital asset management
Akeneo named Gartner leader in product data management
Syndigo named leader in Gartner's first PIM quadrant
Fastly named Leader in IDC MarketScape WAAP assessment
Avalara launches Aviator AI hub for tax compliance
Expert Columns
Holiday-Ready Retail: 5 Ways to Improve Customer Data Quality
E-Commerce Data Quality: Prepare for Black Friday and Cyber Monday
AI in Retail is Only as Good as its Data Foundation
The next eCommerce interface may not be a screen
For sensitive health categories, eCommerce can remove more than just the checkout queue
Customer data integration: A data quality checklist
From routing to revenue: Why payment orchestration has become a boardroom issue
Southeast Asia's payment rails leave US merchants behind
The Hidden Cost of Identity Friction in Retail
How to prevent fake signups on your Shopify store
Interviews
Interviews and video coverage from the network
Recent eCommerce News
Blue Yonder launches AI-native order management tool
Retailers and distributors are being offered tighter control over inventory, cancellations and fulfilment costs as Blue Yonder adds AI agents to order management.
Chargeflow data flags Black Friday non-delivery surge
Non-delivery claims overtook card fraud on Black Friday weekend, with chargebacks filed weeks later and peak disputes hitting in January.
Yuno adds Ecommpay to widen payment reach across regions
Merchants in Europe and Asia-Pacific can now offer more local checkout options through one integration, reducing abandoned transactions at payment stage.
Moon Boot taps ESW for international eCommerce push
The retailer can now serve customers in seven countries through one cross-border model, reducing the need for local legal entities and separate systems.
Temu & IACC launch programme to tackle IP disputes
Brands can now escalate complex IP complaints on Temu through a dedicated IACC-backed channel, with responses promised within 48 hours.
Entersekt boosts 3-D Secure to cut checkout failures
Interrupted authentication journeys are costing merchants sales, with Entersekt saying its latest changes lifted success rates by up to 9 percentage points.
QuickAIBuy launches first paid review service for buyers
A standard review costs USD $79 and aims to help B2B buyers avoid committing to orders before evidence on suppliers, freight and margins is checked.
Bazaarvoice & Profound team up on AI search visibility
Retailers risk losing sales if AI search cites rivals, prompting Bazaarvoice and Profound to link prompt analytics with customer reviews and photos.
Shopify adds app security check to CLI in AI toolkit
Developers can now spot common security flaws in their own apps before release as Shopify widens its AI Toolkit and commerce updates.
Google adds Cloud Logging for BigQuery Python UDFs
The update lets data pipelines keep running when bad rows appear, while malformed Python UDF records are captured in Cloud Logging for later repair.
Krea image editor cracks top five on Arena.ai leaderboard
The ranking bolsters the smaller San Francisco-based lab's pitch to commercial users, as its editor outpaces rivals from Google, Meta and ByteDance.
scandiweb open-sources Expedio to speed up Magento stores
Merchants can now cut Magento page-load times without replatforming, as scandiweb makes Expedio's core freely available for open-source use.
Krea launches AI image editor Krea 3 with faster edits
The new model is available via Krea's platform and partners, as the company targets design teams needing faster, consistent image edits.
Cover Genius launches protection for AI commerce platforms
Consumers using AI assistants to book travel or shop may now be offered protection in chat, without being sent to a separate checkout flow.
Cover Genius launches AI protection for chat commerce
Consumers using chat-based shopping tools can now be offered protection in-conversation, as Cover Genius targets trust concerns around AI-led purchases.
Marklo raises USD $5 million for Shopify marketing platform
The new funding will help Marklo expand its beta and product team as Shopify brands seek faster campaign planning with fewer staff.
Etam partners with commercetools on digital rebuild
A pilot showed a 70-80% boost in development velocity, prompting Etam to replace its legacy commerce system across three brands.
Maple Deal Global adds travel & regional shopping pages
Visitors can now compare flights, tours and local offers on one independent affiliate site, with browser-saved watchlists and no account required.
Brandtech launches data & AI unit across three firms
The new umbrella will unite more than 500 specialists in 22 countries, as brands seek to make fragmented data usable for artificial intelligence.
Vestiaire Collective boosts sales with Photoroom image AI
A trial found Photoroom's edits lifted sales and page views, prompting the resale platform to roll them out across all new listings.
